Shipping Policy

Estimated Shipping Times

All orders are shipped within 24 to 72 hours of you placing the order using DHL, USPS, or ePacket depending on your location and fastest available service. The typical delivery time frame is between 14 to 21 business days however, due to COIVD-19 shipping times may be longer. Additionally, packages may be faced with delays beyond our control such as customs or postal delays.

Tracking number can be given with an email request. We appreciate your patience during these unfortunate times.

We treat each order as our first, so we’ll make all efforts to get your parcel delivered as soon as possible.

Please be aware that some countries can stop parcels at the border for security checks and import taxes. These can add to total delivery times. Depending on your country’s laws, some will impose extra taxes in accordance with the import laws. These extra charges are out of our control, not imposed by RoboTOPicks or the couriers we use. All these taxes are government-imposed, they receive 100% of these charges. If you failed to pay these charges, parcels can be held for up to 90 days, awaiting payment. This will delay any return or refund process, and could fail to qualify for our refund policy.

We supervise the production, packing and shipping process to ensure you receive the best value for money.

Please note that during peak seasons the above estimate delivery times can vary. Once your order has been shipped we will be unable to make any changes to your order.

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